Mike's Pet Supplies Refund Policy
At www.MikesPetSupplies.com, our goal is to ensure that you and your pet have the best possible experience with our products. We understand that sometimes things don't go as planned and you may need to request a refund. In such cases, please review our refund policy below to understand your options and the process for obtaining a refund.
- 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all products purchased from TacticalPetSupplies.com. If you are not satisfied with your purchase for any reason, you can return the item within 30 days of the delivery date for a full refund, minus the original shipping fees. The item must be in its original, unused condition with all packaging, tags, and accessories included.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team at Info@MikesPetSupplies.com within 7 days of delivery. We will work with you to resolve the issue and will provide a replacement or exchange.
- Incorrect or Incomplete Orders
If you receive an incorrect or incomplete order, please contact our customer support team at Info@MikesPetSupplies.com within 7 days of delivery. We will work with you to correct the order and may provide a replacement, exchange, or refund at our discretion.
- Return Process
To initiate a return, please contact our customer support team at Info@MikesPetSupplies.com with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).
Please note that customers are responsible for return shipping costs, and we strongly recommend using a trackable shipping service to ensure your return arrives safely. We cannot be held responsible for lost or damaged return packages.
- Refund Processing
Once your return is received and inspected, we will send you an email notification to confirm the receipt of the returned item(s) and the status of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
Certain items are not eligible for a refund, including personalized, custom-made, or clearance items. These items will be clearly marked as non-refundable on their product pages.
- Changes or Cancellations
If you need to change or cancel your order, please contact our customer support team as soon as possible at Info@MikesPetSupplies.com. If your order has not yet been shipped, we will do our best to accommodate your request. However, once an order has been shipped, it cannot be canceled or changed.
- Contact Us
If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team at Info@MikesPetSupplies.com. We are here to help and ensure your satisfaction with our products and services.
By making a purchase on MikesPetsupplies.com, you agree to this refund policy and acknowledge that it is your responsibility to understand our refund and return procedures.